YANA, the rural mental health and suicide prevention charity in East Anglia, is excited to announce the launch of its new live helpline which aims to provide immediate support to individuals and remove the barrier of leaving a message.
Starting from Monday, March 18th, the helpline will be active every Monday to Friday between 10am and 2pm.
During these hours, callers will have the opportunity to speak directly to YANA’s trained and experienced helpline team.
Additionally, YANA recognises the importance of accessibility and ensuring their helpline is available outside of these hours. To achieve this, the helpline will continue to provide support through their team of dedicated helpline callers with its callback system.
Chair of trustees
Henry Kilvert, Chair of trustees tells us “The aim for the YANA Helpline is to reach as many people as possible. By making it more accessible we believe more people will contact us to receive the support we provide.”
Over the last three years, YANA has witnessed a significant increase of 216% in the number of requests for help through its helpline. This highlights the importance of providing a neutral space for individuals to talk about their struggles and seek professional help where it is needed.
YANA remains committed to improving the quality of life and, at times, even saving lives through their mental health and suicide prevention support and training efforts.
The live helpline is available from 18th March, Monday to Friday from 10am to 2pm. You can reach YANA’s help by calling 0300 323 0400 or emailing helpline@yanahelp.org.
Discover more about our mental health training here.
